I.Size-related
Q1:What is the size standard of your clothing? How can I choose the right size?
A:Our clothing sizes follow international standards. You can refer to the size chart on our website, which corresponds to each product.
If you are hesitating between two sizes, we suggest you to refer to the following principle: [list the selection suggestions, e.g. choose one size bigger for loose-fitting style and one size smaller for slim-fitting style].
Q2:Will there be differences in clothing sizes for different styles?
A:Yes. Due to the design styles of some items, the sizes might vary slightly.
Usually, special size instructions for this style will be marked on the product details page.
II. Material and Quality
Q1:How is the workmanship quality of the clothes guaranteed?
A:We have a strict quality control system. From fabric procurement, cutting, sewing to finished product inspection, each process is supervised by professionals.
Please rest assured to buy
Q2:What materials are your clothes made of?
A:We use a variety of high-quality materials, including cotton, linen, wool, silk, polyester, and blends, depending on the product. Each item’s fabric composition is listed on the product page for your reference.
Q3:How should I care for my garments to maintain their quality?
To keep your clothes looking their best, please follow the care instructions on the garment’s care label. For delicate fabrics, like silk or wool, we recommend gentle washing or dry cleaning. We also offer a selection of fabric care products to help you maintain the quality of your clothes.
III.Ordering and Payment
Q1:Why can't my order be found?
A:If you don't know your online order number, don't worry.
You have two options to retrieve your order details. Firstly, you can log in to our website and access your account to check there. Secondly, you can also check your email inbox to see if there's any order confirmation email.
If you still can't find it,just contact our customer service.
Q2:Will I be charged in advance or is it possible for me to make the payment after receiving the package?
A:We only start to prepare your order once we received the payment
Q3:What payment methods are supported?
A:We accept the following 2 main payment methods:
1) PayPal
Luckkyman primarily uses PayPal to process secure payments.
2) Secure Credit Card Payment
In addition to PayPal, we also accept Visa, MasterCard, American Express, Maestro, Klarna, FamilyMart, MyBank.
Q4:Which currency will I be charged in?
A:All of our transactions are in US dollars. If your credit or debit card is in another currency, your order total will be calculated at the exchange rate on the day the transaction is processed by the card issuer.
Q5:How do I add product colours, sizes and qty to my shopping cart?![]()
A:We recommend that you click on the size/colour/quantity option on the product page and then click on the ‘Add to Cart’ button or click on the ‘Delete’ option in the shopping cart to remove unwanted items.
IV.Delivery and Logistics
Q1:How long will it take to ship after placing an order?
Once you've placed your order, it usually takes 1-2 days to process it.
The shipping time is based on the delivery method that you have chosen.
Q2:How do I set my shipping address?
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations. If certain letters of your address contain Non-English letters, you are advised to use the similar English ones instead. For example, you may change letter "?" to "c".
Q3:Do you offer free shipping?
A:We currently offer free shipping on orders over US$69 after discount.
V.Return and Exchange Services
Q1.If I am not satisfied with the clothes I purchased, can I return or exchange them?
A:We do accept returns in respect to the following conditions:
1.The item must have been sold on our online store
2.The item shouldn't have been used in any way
3. The return or exchange request is made within 14 days of delivery
4.To ask for a return, please contact our customer service.
Q2:What is the return and exchange process?
A:When seeking an exchange, kindly inform us of your intention to swap the item for another one while arranging the return with our assistance. Please adhere to the following guidelines:
1.All returned items must be in their original, unused condition and accompanied by the original packaging. We will not accept any item that shows signs of wear, damage, having been washed, or any form of alteration.
2.Returns without a proper, prior return request will not be processed. Ensure you follow the correct protocol and obtain approval before sending back the merchandise.
3.We do not provide Freight To Collect for returned packages. You are responsible for covering the cost of shipping the items back to us.
4.Before dispatching your returns, double-check all details meticulously. We cannot be held accountable for the return of items that do not belong to our LUCKKYMAN brand.
5.If you supply incorrect recipient details, there's a risk of your package going astray or being returned, and we will not assume liability in such cases. Please ensure the accuracy of the recipient information to prevent avoidable complications.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
VI.After-sales Service
Q1:I have some questions about clothing care. Can you help me?
Certainly. We usually attach the care instructions for this piece of clothing on the product details page, including washing temperature, whether it can be machine washed, drying methods, etc. If you have further questions, you are welcome to contact our customer service at any time. Our customer service staff will provide you with professional care advice.
Q2:What should I do if there is a quality problem after wearing the clothes for a while?
If you find that the clothes have non-human quality problems such as loose threads, faded colours, torn fabrics, etc. after wearing them normally for a period of time, please contact our after-sales service department with your proof of purchase (order screenshots, invoices, etc.). We will provide you with appropriate solutions, such as repair, replacement or other reasonable measures according to the specific circumstances.
VII.Promotions and Discounts
Q1:How to use my coupon?
A:On the right hand side of the checkout page, there is a place where you can enter a "discount code".
You have two options to apply discounts. Firstly, you can select the code recommended by the system or input your other exclusive code, and then click "APPLY" to activate the discount. Secondly, if you don't take any manual action, the system will automatically deduct the discount from your order.
Q2:What are the ways for me to obtain a discount code?
A:We have two major discounts, you can subscribe on our website to get 12% off or 10% off your first purchase for newcomers!
