FAQ

FAQ

1.Do I need to have an account to order?

No, you can place an order as a guest. However, having an account offers perks such as:

  • Quick checkout process
  • Easy access to order status and history
  • Updates on new releases and special promotions

2.What is the status of my order?

Once your order is placed, we will send you a confirmation email to track its status.

3.Can I change my order?

Changes can only be made to orders that have not yet been processed for shipment. Once your order is in "In Production," "Ready to Ship," or "Shipped" status, changes cannot be accepted.

Payment

1.What payment methods do you accept?

We accept the following payment methods:

  • PayPal: Primarily used for secure payments.
  • Credit Card: Visa, MasterCard, American Express, Maestro, Klarna, FamilyMart, MyBank.

2.How secure is my online order?

When you purchase online using your credit card, your information is entered into an SSL-secure web page. It is SSL-encrypted and sent directly to our credit card provider's network for authorization. Your credit card information is not stored on our servers.

3.Which currency will I be charged in?

All transactions are processed in USD. If your card uses another currency, the total will be calculated based on the daily exchange rate on the date your card issuer processes the transaction.

Shipping

1.How do I set my shipping address?

Please enter your shipping address using English characters and punctuation. If your address contains non-English letters, use similar English characters (e.g., replace "?" with "c").

2.Can I change my shipping address after placing an order?

Shipping addresses cannot be revised after an order has been processed or shipped. Update your address to your residential address to avoid delays.

3.Where do you ship?

We ship worldwide, including Asia, North & Central America, Europe, and Oceania, and accept payments via PayPal and Credit Card.

4.How long does it take to ship my order?

Processing time usually takes 3 to 7 days. Shipping time depends on the delivery method chosen.

5.How can I track my package?

You will receive a confirmation email with tracking information once your order is dispatched.

6.What if I'm not home?

If you're not home, a new delivery will be scheduled, or you may need to visit your local post office to collect your package, depending on your location and delivery method.

Service

1.What do I do if I have missing items in my order?

If items are missing, contact us immediately at service@luckkyman.com.

2.Do you accept returns?

Yes, we accept returns under the following conditions:

  • The item must have been purchased from our online store
  • The item must be unused
  • The return request is made within 14 days of delivery

To request a return, contact our customer service.

3.Can I exchange an item?

Exchanges are accepted under the same conditions as returns. Mention that you wish to exchange an item when preparing your return.

4.Are returns free?

Return shipping is free in some cases. If the return is not due to an error on our part, the cost of return shipping will be deducted from your refund.

5.How long does it take to process a return?

Returns are confirmed within 14 days of receiving the package at our warehouse. Reimbursement, exchange, or credit will be issued within 14 days of accepting your return.

If you have any further questions, please contact us directly at service@luckkyman.com.