We hope you enjoy your Luckkyman order. If something doesn’t look, feel, or fit quite right when your package arrives, please check the information below before wearing or washing your items. Our Customer Care Team is here to help.
1. Checking Your Order
What should I check when my order arrives?
Before wearing or washing your items, please check the style, color, size, quantity, and overall condition of each item.
If you notice any issue such as damage, stains, open seams, missing pieces, or an incorrect item, please keep the item and original packaging and contact us at service@luckkyman.com with your order number and clear photos.
What if an item is missing or I received the wrong item?
Your order may occasionally arrive in multiple packages. Please check your tracking information first.
If something is still missing or incorrect, please email service@luckkyman.com with:
- Your order number
- A photo of the shipping label
- Photos of the items received
- A photo of the size label if applicable
What if my item arrives damaged?
Please contact us before returning anything.
Send your order number, full product photos, and clear images or video showing the issue to service@luckkyman.com .
Are wrinkles or packaging smells normal?
Light wrinkles, loose threads, or a slight packaging smell may occur during shipping. These usually improve after airing, gentle steaming, or washing according to care instructions.
Why does the color look slightly different from the website?
We make every effort to display product colors accurately. However, slight differences may occur due to lighting, photography, screen settings, or production batches.
2. Size & Fit
What should I do if my item doesn’t fit?
If the fit is not quite right, please contact us before returning the item.
Email service@luckkyman.com with your order number, purchased size, and details about the fit issue.
What if the measurements are different from the size chart?
Please measure the garment flat according to the measurement guide provided.
When contacting us, please include your order number, size label photo, and measurement photos.
What if I simply don’t like the size, color, or style?
We understand that an item may feel different once you try it on. Please contact our team before returning anything so we can review your request and explain the available options.
3. Wear & Care
How should I care for my Luckkyman clothing?
Always follow the care label attached to your garment and the instructions provided on the product page.
- Wash similar colors together
- Use suitable water temperatures
- Avoid prolonged soaking
- Follow fabric-specific drying and ironing instructions
What if my item fades, shrinks, or pills after washing?
Some fabrics may naturally experience slight fading, shrinkage, or pilling over time.
If the change appears unusual and the item was cared for according to instructions, please contact service@luckkyman.com with photos and washing details.
4. Returns, Refunds & Support
What information should I provide when contacting Luckkyman?
To help us review your request quickly, please include:
- Your order number
- A description of the issue
- Clear photos or video when needed
- Measurement photos for sizing concerns
- Shipping label photos for missing or incorrect items
How do I request a refund?
Please email service@luckkyman.com with your order number, reason for your request, and supporting photos or videos.
Should I send my item back immediately?
No. Please contact the Luckkyman Customer Care Team before returning any item.
How quickly will Luckkyman respond?
Our Customer Care Team typically responds within 24–48 hours.
We’re Here to Help
Still have questions about your Luckkyman order?
Contact our Customer Care Team and include your order number whenever possible.
Contact Customer Careservice@luckkyman.com